Gwendolyn Morton
Woodbridge,VA
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 29 years of experience to dynamic new position.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
32
32
years of professional experience
Work History
Costco Front End
Costco
06.1992 - 10.2021
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Manager
Mcdonalds
01.1990 - 01.1991
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Business Management
Northern Virginia Community College
Annandale, VASkills
- Management
- Data entry
- Product promotion
- Problem resolution
- Strong communication
- Positive and professional
- Document Organization
- Business Correspondence
- Critical Thinking
- Customer representative
Additional Information
Charismatic customer service representative with a strong history of meeting and exceeding customer expectation and sales goals. Professional with a long standing record of meeting performance targets while maintaining high-quality standards. Entrepreneur and owner of Face Down Beauty Supplies LLC , because of running my own business combined with my 29yrs working in retail in various positions I am very familiar with computerized work and data entry.
Timeline
Costco Front End
Costco
06.1992 - 10.2021
Assistant Manager
Mcdonalds
01.1990 - 01.1991
No Degree - Business Management
Northern Virginia Community College
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