Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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KENUI KALAOLA-MARUQUIN

KENUI KALAOLA-MARUQUIN

Hilo,HI

Summary

Dynamic professional with a proven track record at Costco, excelling in customer service and problem-solving. Leveraged adaptability and teamwork to mentor employees, enhance customer retention, and drive sales. Skilled in time management, adept at transforming challenges into opportunities, significantly improving operational efficiency without exceeding a single numerical percentage.

Overview

2
2
years of professional experience

Work History

Costco Front End

Costco
Kona, HI
05.2024 - Current
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.

Cutco

Hawaii Enterprise
Hilo, HI
02.2023 - 11.2023
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Assisted customers in selecting appropriate products or services for their needs.

Busser

Don's Grill
Hilo, United States
04.2023 - 09.2023
  • Efficiently cleared tables and supported fast dining turnover, enhancing customer satisfaction
  • Maintained meticulous attention to cleanliness, ensuring a welcoming environment for guests
  • Assisted with setup and breakdown of the dining area, promoting team efficiency
  • Contributed ideas to optimize workspace layout, improving workflow and service speed
  • Eagerly learned new tasks, quickly adapting to meet diverse team needs

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
04.2027

High School -

Kamehameha School Hawaii Campus
Keeau, HI
09.2023

Skills

  • Time management
  • Problem solving
  • Customer service
  • Teamwork
  • Adaptability

References

  • Dani, Don's Grill, (808) 333-6222
  • Layne Arakaki, Kamehameha Hawaii Campus, (808) 989-0255

Languages

Hawaiian

Timeline

Costco Front End

Costco
05.2024 - Current

Busser

Don's Grill
04.2023 - 09.2023

Cutco

Hawaii Enterprise
02.2023 - 11.2023

Bachelor of Science - Business Management

Grand Canyon University

High School -

Kamehameha School Hawaii Campus

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KENUI KALAOLA-MARUQUIN