GWENDOLYN OVERMIER

• Supervised and trained a team of 20+ retail associates, ensuring consistent adherence to company policies and procedures
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Conducted regular staff meetings to communicate goals, provide feedback, and foster a positive work environment
• Implemented training programs for new hires to ensure readiness and performance
• Resolved escalated customer issues promptly while maintaining professionalism
• Managed a team of 20–30 associates, ensuring exceptional customer service
• Maintained accurate inventory records through audits and reduced discrepancies by 30%

•Trained and supervised associates on customer service excellence and strong company culture.

•Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.

•Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvement.

•Utilized strong organizational skills to develop efficient processes for managing daily operations.

• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives

• Managed warehouse personnel activities including training staff in use of equipment and software applications related to inventory management.

•Maintained accurate records of all incoming and outgoing products to ensure proper tracking of inventory levels.

•Investigated variances between physical count results versus computer-generated reports.

•Provided detailed reports on product availability, stock movements, and discrepancies in order fulfillment processes.

•Utilized standard operating procedures for ordering, receiving, storing, issuing, transferring, stocking, shipping, and distribution of materials.

•Trained and supervised personnel on data entry and inventory management procedures.

• Processed paperwork associated with receiving and shipping operations.

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Analyzed inventory data to identify trends and potential improvements.

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Arranged stock and materials for easy access by inventorying by size, weight, and shape.

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Processed incoming stock shipments by supervising and assisting in unloading trucks.

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Unloaded trucks using forklifts or pallet jacks when necessary.

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Tracked shipments using various methods such as bar coding systems and RFID scanners.

• Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.

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Sorted and organized merchandise in preparation for shipment.

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Moved products and equipment to appropriate locations to maintain workspace cleanliness.

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Packaged and sealed products according to order size and specifications.

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Interacted effectively with staff through ongoing communication and exchange of information.

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Successfully managed and organized warehouse inventory.