Gwendolyn Owens
Grand Bay,AL
Summary
Skilled Patient Care Coordinator familiar with case management and care planning. 17-year history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
17
17
years of professional experience
Work History
Registered Nurse, Patient Care Coordinator
Singing River Hospital
Pascagoula , MS
10.2007 - Current
- Provided direct patient care, stabilized patients and determined next course of action.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Managed care from admission to discharge.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Provided subject matter expertise in case management and related procedures.
- Liaised between hospital departments to facilitate effective communication.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Met with patients and families to discuss care and plan of action for future.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
Registered Nurse
Springhill Medical Center
Mobile, AL
09.2005 - 09.2007
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Education
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MS12.2015
Associate of Science - Nursing
Bishop State Community College
Mobile, AL05.1998
Skills
- Microsoft Windows
- Preventive Healthcare
- Microsoft Excel
- Microsoft Office
- Epic Systems
- Nursing Assignments
- Critical Thinking
- Patient and Family Advocacy
- Cerebrovascular Accidents
- Infection Control Procedures
- Patient Admission
- Microsoft Outlook
- Patient Care Assessment
Military Background
United States Army Veteran
Timeline
Registered Nurse, Patient Care Coordinator
Singing River Hospital
10.2007 - Current
Registered Nurse
Springhill Medical Center
09.2005 - 09.2007
Bachelor of Science - Nursing
University of Southern Mississippi
Associate of Science - Nursing
Bishop State Community College
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