Gwendolyn Reaser

Manage Bill Payment

Manage PRA loans, Title loans, Installment loan, Bill Payment as well as offering Card Services

Handle Large Amount of Cash

Handle a high volume of inbound and outbound calls daily

Great Customer Service Experience

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Offered PRA loans, Installment loans,Title loans as well as Card Services

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Developed comprehensive product knowledge to provide accurate information and expert advice to customers during interactions.
• Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
• Exceeded performance goals consistently while maintaining high levels of professionalism under pressure situations.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Typed up service orders for auto maintenance

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
• Mentored junior staff members to improve their knowledge of company policies, products, and services.
• Greeted customers and listened closely to problems described to determine solutions.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.