Gwendolyn Rose Garza

• Trained and mentored associates on efficient mechanical processing methods to optimize performance and maintain high-quality logistics output.
• Implemented and reinforced operational and mechanical safety protocols in compliance with company and OSHA standards.
• Monitored and analyzed system performance metrics to ensure operational efficiency and identify continuous improvement opportunities.
• Supervised conveyor belt operations during Induct and Stow processes, ensuring smooth transitions and minimizing mechanical disruptions.
• Resolved production jams in jackpot areas and reset conveyor systems to restore workflow efficiency.
• Performed basic preventative maintenance and minor repairs using hand tools.
• Collaborated with cross-functional teams in a fast-paced, technology-driven environment to improve workflow and productivity.

Warehouse Associate

• Receiving & Sorting: Unloaded trailers, and sorted packages for accurate placement and processing.
• Stowing & Picking: Stored inventory in totes and shelving; picked customer orders using system-guided prompts.
• Packing & Staging: Prepared and staged shipments for timely carrier pickup.
• Technology Utilization: Operated handheld scanners and mobile devices to track inventory and complete daily tasks.
• Equipment & Mechanical Skills: Operated trailer lifts and conveyor systems; cleared mechanical jams and assisted with equipment upkeep.
• Physical Operations: Performed heavy lifting, prolonged standing, and walking in a high-volume, fast-paced warehouse environment.
• Inventory Management: Conducted bi-monthly inventories of 2,000+ items, ensuring accuracy and accountability.
• Customer & Operational Support: Built rapport with customers through daily consultations to address needs and gather feedback.
• Additional Skills: Traffic control, problem-solving, and preventative maintenance support.

• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
• Monitor and maintain brand consistency across all marketing channels and materials.
• Administrative Experience: Created work orders and scheduled contractors for facility repairs and maintenance, with 2+ years of experience.
• Safety & Compliance: Actively participated in OSHA safety training to maintain a safe and compliant workplace.
• Led customer feedback initiatives to enhance service quality and product offerings.
• Responsible for putting work orders in and ensuring they get fulfilled correctly.
• Collaborated with marketing teams to align promotional strategies with customer preferences.
• Analyzed customer data to identify trends and inform decision-making processes.

• Led group training sessions to enhance team knowledge of products and techniques.
• Assisted in implementing new procedures for beverage preparation efficiency.
• Trained new baristas on coffee preparation and customer service skills.

• Operated production equipment to maintain efficient chocolate processing.
• Collaborated with team members to streamline production workflows.
• Maintained cleanliness and organization of production areas daily.
• Followed safety protocols to minimize hazards in the workplace.