Overview
Work History
Education
Skills
Timeline
Generic
Gwendolyn Rose Garza

Gwendolyn Rose Garza

Overview

5
5
years of professional experience

Work History

Learning Ambassador

Amazon
09.2025 - Current
  • Trained and mentored associates on efficient mechanical processing methods to optimize performance and maintain high-quality logistics output.
  • Implemented and reinforced operational and mechanical safety protocols in compliance with company and OSHA standards.
  • Monitored and analyzed system performance metrics to ensure operational efficiency and identify continuous improvement opportunities.
  • Supervised conveyor belt operations during Induct and Stow processes, ensuring smooth transitions and minimizing mechanical disruptions.
  • Resolved production jams in jackpot areas and reset conveyor systems to restore workflow efficiency.
  • Performed basic preventative maintenance and minor repairs using hand tools.
  • Collaborated with cross-functional teams in a fast-paced, technology-driven environment to improve workflow and productivity.

Warehouse Associate

  • Receiving & Sorting: Unloaded trailers, and sorted packages for accurate placement and processing.
  • Stowing & Picking: Stored inventory in totes and shelving; picked customer orders using system-guided prompts.
  • Packing & Staging: Prepared and staged shipments for timely carrier pickup.
  • Technology Utilization: Operated handheld scanners and mobile devices to track inventory and complete daily tasks.
  • Equipment & Mechanical Skills: Operated trailer lifts and conveyor systems; cleared mechanical jams and assisted with equipment upkeep.
  • Physical Operations: Performed heavy lifting, prolonged standing, and walking in a high-volume, fast-paced warehouse environment.
  • Inventory Management: Conducted bi-monthly inventories of 2,000+ items, ensuring accuracy and accountability.
  • Customer & Operational Support: Built rapport with customers through daily consultations to address needs and gather feedback.
  • Additional Skills: Traffic control, problem-solving, and preventative maintenance support.

Customer Experience Manager

Victoria Secret
05.2023 - Current
  • Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
  • Monitor and maintain brand consistency across all marketing channels and materials.
  • Administrative Experience: Created work orders and scheduled contractors for facility repairs and maintenance, with 2+ years of experience.
  • Safety & Compliance: Actively participated in OSHA safety training to maintain a safe and compliant workplace.
  • Led customer feedback initiatives to enhance service quality and product offerings.
  • Responsible for putting work orders in and ensuring they get fulfilled correctly.
  • Collaborated with marketing teams to align promotional strategies with customer preferences.
  • Analyzed customer data to identify trends and inform decision-making processes.

Barista Trainer

Starbucks
08.2020 - 10.2024
  • Led group training sessions to enhance team knowledge of products and techniques.
  • Assisted in implementing new procedures for beverage preparation efficiency.
  • Trained new baristas on coffee preparation and customer service skills.

Production Specialist

Rocky Mtn Chocolate Factory
07.2023 - 12.2023
  • Operated production equipment to maintain efficient chocolate processing.
  • Collaborated with team members to streamline production workflows.
  • Maintained cleanliness and organization of production areas daily.
  • Followed safety protocols to minimize hazards in the workplace.

Education

Certificate -

International Salon And Spa Academy
01.2024

High School - IB diploma

WILLIAM J. PALMER HIGH SCHOOL
01.2022

Skills

  • Training and mentoring
  • Process optimization
  • Safety protocols
  • System performance analysis
  • Equipment maintenance
  • Inventory management
  • Data analysis
  • Team collaboration

Timeline

Learning Ambassador

Amazon
09.2025 - Current

Production Specialist

Rocky Mtn Chocolate Factory
07.2023 - 12.2023

Customer Experience Manager

Victoria Secret
05.2023 - Current

Barista Trainer

Starbucks
08.2020 - 10.2024

Certificate -

International Salon And Spa Academy

High School - IB diploma

WILLIAM J. PALMER HIGH SCHOOL
Gwendolyn Rose Garza