Gwendolyn Rubio
San Bernardino,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Manager
Julia Palms Senior Apts / Sunnymead Apts
Moreno Valley, CA
11.2021 - Current
- Handled tenant complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
Brandon Place Apartments / VPM Management
Riverside, CA
08.2008 - 10.2020
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Assistant Manager
Brandon Place Apartments / VPM Management
11.2004 - 01.2008
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Colton High School
Colton, CACertification
- Bilingual (English / Spanish)
- Tax Credit Occupancy Compliance
- Fair Housing Training
- Sexual Harassment and Discrimination Training
- Mold Prevention / Operations and Maintenance
- Crime Free Multi Housing Certified
- Basic Knowledge of Yardi Voyager
Timeline
Property Manager
Julia Palms Senior Apts / Sunnymead Apts
11.2021 - Current
Property Manager
Brandon Place Apartments / VPM Management
08.2008 - 10.2020
Assistant Manager
Brandon Place Apartments / VPM Management
11.2004 - 01.2008
High School Diploma -
Colton High School
- Bilingual (English / Spanish)
- Tax Credit Occupancy Compliance
- Fair Housing Training
- Sexual Harassment and Discrimination Training
- Mold Prevention / Operations and Maintenance
- Crime Free Multi Housing Certified
- Basic Knowledge of Yardi Voyager