Gwendolyn Seals
Manchester,CT
Summary
Dynamic medical professional with extensive experience at ProHealth Care, excelling in front desk operations and appointment scheduling. Proven ability to manage high call volumes while ensuring patient confidentiality and satisfaction. Skilled in medical terminology and committed to delivering compassionate care, enhancing patient experiences in fast-paced environments.
Overview
50
50
years of professional experience
Work History
Medical Receptionist
ProHealth Care
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Lab Technician
Dystar
10.2017 - 11.2018
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Nursing Assistant
Middlesex Health Care
04.2003 - 07.2011
Nursing Assistant
New Britain General Hospital
08.1982 - 01.2003
Nursing Assistant
Mt Sinai Hospital
06.1975 - 06.1980
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Diploma - Academics
Weaver High School
Hartford, CT06.1973
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
ProHealth Care
01.2022 - Current
Lab Technician
Dystar
10.2017 - 11.2018
Nursing Assistant
Middlesex Health Care
04.2003 - 07.2011
Nursing Assistant
New Britain General Hospital
08.1982 - 01.2003
Nursing Assistant
Mt Sinai Hospital
06.1975 - 06.1980
Diploma - Academics
Weaver High School
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