Gwendolyn Shafer
Summary
Dynamic professional with a proven track record in sales and customer service, notably at Blue Mercury. Excelled in fostering customer loyalty and boosting sales through expert product recommendations and exceptional service. Skilled in teamwork and collaboration, demonstrated by building strong client relationships and contributing to a positive team environment. Achieved significant results in sales retention and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales and Customer Service
Blue Mercury
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Recommended retail products for at-home use.
Retail Sales Associate
Sirius Day Spa
10.2022 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Professional Esthetician
- Recommended retail products for at-home use.
Retail Sales Associate
Dillard's Department Store
10.2018 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels,
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Esthetician
University Park Dermatology & Medical Spa
06.2012 - 07.2013
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Advised clients on proper home-care regimens.
Education
No Degree - Esthetician
Creative Images Institute of Cosmetology
Dayton, OH1993
High School Diploma -
Piqua High School
Piqua, OH06.1991
Skills
- Sales and Customer Service
- Sales and Retention
- Teamwork and Collaboration
- Customer service focus
- Strong customer service
Timeline
Sales and Customer Service
Blue Mercury
09.2023 - Current
Retail Sales Associate
Sirius Day Spa
10.2022 - 09.2023
Retail Sales Associate
Dillard's Department Store
10.2018 - 03.2020
Esthetician
University Park Dermatology & Medical Spa
06.2012 - 07.2013
No Degree - Esthetician
Creative Images Institute of Cosmetology
High School Diploma -
Piqua High School
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