Gwendolyn Wiley
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Unifi
Las Vegas, Nevada
10.2024 - Current
- Resolved customer complaints to achieve satisfaction and promote retention.
- Supported customers with inquiries about services and flight information, enhancing their understanding and experience.
- Facilitated ticket sales and reservations using company software systems, ensuring accurate and efficient processing.
- Assisted passengers who need help down jet bridge.
- Gate Agent
Customer Service Representative
Advanced Air
Las Vegas
11.2025 - 06.2026
- Assisted customers with checking in.
- Handled bags and walking passengers safely to board aircraft outside.
- Did passenger information to close flights.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Franklin County High
Rocky Mount, VASkills
- Ticket processing
- Flight information
- Customer service
- Issue resolution
- Training
- BSO- Bag Handling
- Filing claims for misplaced luggage
- Cleaning of inside of plane
- Security search of planes
- Working at Gates to board passengers
My objectives!
- To keep safety number 1
- To always be friendly and work hard.
- Be a team player.
Timeline
Customer Service Representative
Advanced Air
11.2025 - 06.2026
Customer Service Representative
Unifi
10.2024 - Current
Franklin County High