Gwendolyn (Lela) Thompson
Account Specialist
Detroit,MI
Summary
Experienced Account Specialized proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer service and sales activities.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Account Specialist
Prime Team Services
Royal Oak, MI
09.2009 - 09.2021
- Completed routine and complex account updates to resolve problems.
- Maintained routine commuication with clients assure the correct stocker is assign to products for payment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Addressed each customers' needs and wants to recommend suitable product options.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Increased customer satisfaction rates by 100 % through effective quoting and customer service.
Education
Associate of Arts - Travel Services
Suomi College
Hancock, MI 09.1985 - 04.1986
Skills
Customer relationship development
Timeline
Account Specialist
Prime Team Services
09.2009 - 09.2021
Associate of Arts - Travel Services
Suomi College
09.1985 - 04.1986
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