Gwendolynn Mason
Alabaster,Alabama
Summary
Dynamic customer service professional with extensive experience at Victoria's Secret, adept at complaint resolution and service upselling. Proven ability to optimize customer interactions, fostering positive experiences while maintaining high standards of professionalism. Skilled in cash handling and product education, ensuring customer satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Victoria Secrets
03.2009 - 03.2019
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Waitress
Lone Star Cafe & Bar
11.1998 - 08.2003
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Medicine Bow Brewery
02.1996 - 08.1998
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Applied Science - Phychology
Laramie County Community College
Cheyenne, WYHigh School Diploma -
Cheyenne Central High School
Cheyenne, WY06-1991
Skills
- Account updating
- Scheduling
- Complaint resolution
- Sales closing
- Multi-line phone talent
- Verbal and written communication
- Product education
- Service upselling
- Credit card payment processing
- Refund management
- Punctuality and reliability
Timeline
Customer Service Representative
Victoria Secrets
03.2009 - 03.2019
Waitress
Lone Star Cafe & Bar
11.1998 - 08.2003
Waitress
Medicine Bow Brewery
02.1996 - 08.1998
Associate of Applied Science - Phychology
Laramie County Community College
High School Diploma -
Cheyenne Central High School
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