GWENETH BRANSON
Sparks,USA
Summary
Dynamic and highly motivated professional with five years of customer service experience, excelling in rapid learning, effective communication, and innovative problem-solving. Expertise in cultivating positive relationships with team members and guests ensures seamless and efficient workflow in fast-paced environments. Holds an Associate's Degree from TMCC High School and a Nail Technology Degree from Redken, establishing a solid foundation in customer-focused services. Committed to continuous learning and delivering exceptional service while tackling challenges creatively and maintaining a positive, professional demeanor.
Overview
4
4
years of professional experience
Work History
Thrift Store Associate / Weekend Lead
The Rock Church
04.2025 - Current
- Operated point-of-sale systems efficiently, processing transactions and managing cash drawer.
- Resolved customer complaints effectively, ensuring satisfaction.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Engaged in respectful and effective communication to enhance public relations.
- Facilitated support for individuals from diverse socioeconomic backgrounds.
- Active listening to accurately understand requests and concerns
- Delivered clear and patient guidance on policies, forms, and procedures to facilitate effective implementation.
Ferris Wheel Operator
Scheels All Sports Inc.
04.2024 - 05.2025
- Operated the Ferris wheel safely and efficiently, ensuring smooth rides and maintaining the safety of all passengers.
- Assisted guests in boarding and disembarking, ensuring their comfort and safety during the ride.
- Monitored ride equipment and conducted pre-ride inspections to ensure proper functionality and address any maintenance concerns.
- Provided excellent customer service by answering questions, offering assistance, and creating a fun and welcoming atmosphere.
- Assisted with crowd control and line management, ensuring a smooth flow of guests and maintaining order in high-traffic areas.
- Collaborated with team members to streamline workflow and enhance productivity.
- Trained new operators on safety protocols and operational procedures for optimal performance.
Café Associate
Scheels All Sports Inc.
08.2023 - 04.2024
- Prepared and served a variety of food and drink items, including sandwiches, salads, baked goods, and mixed drinks, maintaining high-quality standards.
- Skillfully served ice cream, fudge, and other specialty desserts, ensuring portion control and an appealing presentation.
- Operated espresso machines, brewed coffee, and prepared specialty beverages with attention to detail and customer preferences.
- Maintained a clean, organized, and inviting work environment, following all safety and sanitation guidelines.
- Assisted with inventory management, restocking supplies, and ensuring products were fresh and available for service.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Operated point-of-sale systems accurately, ensuring efficient transactions and cash handling.
- Collaborated with team members to optimize workflow and enhance overall customer experience.
- Maintained cleanliness and organization of café area, adhering to health and safety standards.
Front of House Associate
Chik-Fil-A
01.2022 - 01.2023
- Delivered exceptional customer service by greeting and assisting guests in a friendly, efficient, and professional manner.
- Managed cash register transactions, processed orders accurately, and ensured a seamless guest experience.
- Collaborated effectively with team members to maintain a clean, organized, and welcoming dining environment.
- Resolved customer concerns and complaints promptly, ensuring customer satisfaction and loyalty.
- Ensured food safety and quality standards were met, including proper food handling and cleanliness.
Education
Nail Technology Degree -
Redken International Academy of Style
2295 Market St Reno, NV 8950203-2025
Associate of Arts - Liberal Arts
Truckee Meadows Community College
7000 Dandini Blvd. RDMT 314 Reno, NV 8951204-2024
High School Diploma -
TMCC Magnet Highschool
7000 Dandini Blvd. Reno NV 8951206-2024
Skills
- Customer Service: Delivered excellent service in diverse environments, ensuring customer satisfaction
- Effective Communication: Clear communication with guests, team members, and management in person and over the phone
- Problem Solving: Quickly resolved issues to maintain smooth operations and customer satisfaction
- Food & Beverage Prep: Prepared food, desserts, and beverages following quality and safety standards
- Phone Etiquette & Scheduling: Managed calls, scheduled appointments, and ensured timely services
- Team Collaboration & Multitasking: Worked efficiently with teams and handled multiple tasks in fast-paced settings
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
Thrift Store Associate / Weekend Lead
The Rock Church
04.2025 - Current
Ferris Wheel Operator
Scheels All Sports Inc.
04.2024 - 05.2025
Café Associate
Scheels All Sports Inc.
08.2023 - 04.2024
Front of House Associate
Chik-Fil-A
01.2022 - 01.2023
Nail Technology Degree -
Redken International Academy of Style
Associate of Arts - Liberal Arts
Truckee Meadows Community College
High School Diploma -
TMCC Magnet Highschool