Gwyneth Cook
Fort Wayne,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. When I started working for Maid Perfect I started as an office assistant, Through hard work and dedication I have worked my way up to Director of Operations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Fort Wayne Dermatology Consultants
Fort Wayne, Indiana
03.2021 - Current
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Director of Operations
Maid Perfect
Fort Wayne, Indiana
02.2017 - Current
- Created policies and procedures for improved workflow processes.
- Prepared detailed reports outlining operational results on a regular basis.
- Developed and implemented operational policies and procedures to improve efficiency.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
Education
Certificate in Medical Assistant -
Ross Medical Education Center
Fort Wayne, IN03-2021
Skills
- Operations Oversight
- Process Improvement
- Operational Efficiency
- Business Management
- Customer Retention
- Schedule Management
- Customer Service Management
Affiliations
I love to venture out and try new things through volunteer work with my church!
References
References available upon request.
Timeline
Medical Assistant
Fort Wayne Dermatology Consultants
03.2021 - Current
Director of Operations
Maid Perfect
02.2017 - Current
Certificate in Medical Assistant -
Ross Medical Education Center
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