Giselle Horton
Summary
Versatile Lead Medical Assistant recognized for strong leadership in clinical settings. Proficient in operations oversight and staff training, committed to enhancing patient care and fostering a culture of teamwork and professional development. Skilled in effective communication and mentorship.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Optum
Mount Kisco, New York
04.2025 - Current
- Coordinated patient appointments and managed scheduling for multiple providers, optimizing coverage for time off, CME, and on-call shifts.
- Streamlined clinical flow and team interactions by monitoring operations, prioritizing inbaskets, managing time off requests, and overseeing orders and supplies.
- Organized and maintained schedules for medical staff, enhancing clinic operations for doctors, nurses, MAs, and front desk.
- Led daily staff meetings to align team on clinical flow goals and improve operational efficiency.
- Provided mentorship to junior staff to foster professional development and teamwork. other Medical Assistant
- Collected and documented patient medical histories and vital signs accurately.
- Assisted patients with check-in and registration processes at Optum clinics.
- Coordinate staff trainings and completion of competency: ensuring compliance
- Resolve complex patient complaints and billing issues
- Oversees completion of Epic task completion
Medical Assistant
CareMount Medical
Mount Kisco, NY
10.2021 - 04.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained accurate medical records in electronic health systems.
- Performed routine laboratory tests and collected specimens for analysis.
- Collaborated with healthcare team to ensure quality patient care.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Conducted EKGs, spirometry testing, and other diagnostic tests upon physician request.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Trained new medical assistants
- Provided translation services for patients and healthcare staff to ensure clear communication.
Manager
Effective Child Care Services
Elmsford, New York
04.2017 - 08.2020
- Managed daily emergency situations, safeguarding safety and well-being of children and staff. for both children and staff
- Oversaw daily operations, maintaining high standards in child care services.
- Developed training programs for staff, improving service delivery effectiveness.
- Provided support and motivation for staff to maintain work productivity
- Managed payroll processes for staff
- Collaborated with community partners to improve resource availability.
- Managed budgets and resources to optimize organizational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Certified Medical Assistant (CCMA) -
Caremount Medical| OPTUM
Mount Kisco, NY 08.2022 - 10.2022
Certified Phlebotomist Technician - Phlebotomy
Institute of Career Continuity
New York, NY 04.2020 - 07.2020
Some College (No Degree) - Biology
Mercy College
Dobbs Ferry, NYSkills
- Patient scheduling
- Medical record management
- Vital signs monitoring
- Clinical flow management
- Epic documentation
- Operations oversight
- Patient safety
- Inventory management
- Team leadership
- Staff oversight
- Team building and supervision
- Mentorship and coaching
- Performance improvement
- Conflict resolution
- Conflict resolution techniques
- Effective communication
- Interpersonal skills
- Bilingual (English/Spanish)
- Adaptability
- Conflict resolution techniques
Timeline
Lead Medical Assistant
Optum
04.2025 - Current
Certified Medical Assistant (CCMA) -
Caremount Medical| OPTUM
08.2022 - 10.2022
Medical Assistant
CareMount Medical
10.2021 - 04.2025
Certified Phlebotomist Technician - Phlebotomy
Institute of Career Continuity
04.2020 - 07.2020
Manager
Effective Child Care Services
04.2017 - 08.2020
Some College (No Degree) - Biology
Mercy College