Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gaonou Yang

Fresno,CA

Summary

Experienced Crew Trainer with 10+ years of experience, and 4 years of manger experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of any work, food safety, cleaning and sanitizing procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. I am focused and dedicated in what i do.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
09.2021 - 06.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Assisstant Manager

Dollar Tree
04.2020 - 12.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Unloading weekly truck deliveries and organizing/ stocking

Shift Manager

Burger King
06.2018 - 06.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Opened and closed the store when needed.
  • Backed employees when help was needed; use of cash register or help in the kitchen.

Crew Trainer

McDonald's
09.2011 - 05.2016
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements.

Education

High School Diploma -

Brockton High School
Brockton, MA
05.2010

Skills

  • Role Modeling
  • Efficiency Estimation
  • Payment Processing
  • Opening and Closing Procedures
  • Cash Register Operations
  • Team Leadership
  • Staff Training
  • Station Preparation
  • Trainer Mentoring
  • Cash Handling

Certification

ServeSafe- March 2020- March 2025

Languages

Hmong
English

Timeline

Crew Trainer

McDonald's
09.2021 - 06.2022

Assisstant Manager

Dollar Tree
04.2020 - 12.2020

Shift Manager

Burger King
06.2018 - 06.2020

Crew Trainer

McDonald's
09.2011 - 05.2016

High School Diploma -

Brockton High School

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Gaonou Yang