Gyllen Kolesar
Lakeland,LA
Summary
Motivated Crew Member Team Leader with demonstrated history of exceeding expectations and raising bar for new goals. Seasoned professional with 2 years of hands-on experience directing construction site set-up, demolition and site clearance and excavation. Strategic and collaborative individual committed to observing quality of work and complying with contract agreements.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
Five Guys Operations
Lakeland, FL
10.2022 - 04.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Increased operational efficiency by regularly reviewing processes and making necessary adjustments as needed.
Crew Member
McDonald's
Lakeland, FL
03.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Aberdeen High School
Aberdeen, MD06.2021
High School Diploma -
Lakeland Senior High School
Lakeland, FLSkills
- Dress Code Enforcement
- Employee Motivation
- Workload balancing
- Team Management
- Sales and Marketing
- Workplace Safety
- Employee Training
- Team Player
- Problem-Solving
- Attention to Detail
- Quality Control
- Physical Agility and Coordination
- Technical knowledge
Timeline
Crew Member Team Leader
Five Guys Operations
10.2022 - 04.2024
Crew Member
McDonald's
03.2022 - 10.2022
High School Diploma -
Aberdeen High School
High School Diploma -
Lakeland Senior High School