Gypsy Santovenia
Miami,Florida
Summary
Dependable and outgoing professional providing extensive communication skills, a welcoming, approachable, and confident personality to ensure safety and comfort of passengers, and patience for passengers who need additional assistance.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Frontier Airlines
01.2022 - Current
- Assisting passengers with baggage and all other needs, Ensuring in passenger safety, Cabin preparation and equipment checks, Maintain clean and sanitary cabin, Stocking of all catering needs
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Front Desk
Family Medical Center
03.2022 - 08.2022
- Schedule appointments, Payments, Assisting patient over phone and in person, Order supplies, Verify Insurance Information, Oversee everyday administrative tasks
Front Desk/Medical Assistant
Miami Surgical Center
01.2021 - 01.2022
- Scheduling Surgeries, Payments and Sales (Surgical accessories and Surgeries), Assisting Patients Post-op, All responsibilities and duties of customer service, History and Physical of Patients, All requested testing of patients including (COVID test, Drug test, pregnancy test, and Nicotine test), Restocking and up-keeping of facility
Park Service Aide
Miami-Dade County
01.2018 - 01.2021
- Managed all registrations for recreational programming for AD Barnes Pool, Miller’s Pond Park, Mcmillian Park, Royal Green, Southern Estates
- Inputted customer’s information and charged them through RMS System, Collect daily class attendance figures for performance measures, Responsible for nightly close outs and deposits of tender into safe, Provided quality customer service to inquiring pool patrons in person and over phone
Retail Associate
Journey’s Southland Mall
01.2017 - 01.2018
- Aided consumers in selections and information about products offered, Responsible for charging customers and monitoring daily cash flow, Ensured garments were restocked efficiently and proactively, Managed inventory check-lists to ensure timely changes and updates
Registration Clerk
Latin Groove Dance Studios
01.2016 - 01.2017
- Aided in Snack Bar sales, Managed all registrations and created unique filing system, Trained in use of cash box/receipt system
Education
Some College (No Degree) - Education Administration
Miami Dade College
Miami, FLJohn A. Ferguson Senior High School
Miami12.2019
Skills
- Bilingual Spanish and English
- CPR Certified and Medical Assistant Certification
- Efficient in Microsoft Office Applications (Word, Excel, Outlook, and PowerPoint)
- Volunteered at school setting up softball fields
- Customer service
- Communication
- Ability to work under pressure
- Decision making
- Time management
- Safety Management
- Inventory control
- Flight safety
- FAA Regulations
Volunteer Experience
Kendall Hammocks Warriors/ Miami-Dade County, Volunteer, 2017-01-01, present, Aided in concession stand sales, Assisted in maintenance, set up, and cleanliness of Devon Aire Park football fields, Strength and Agility coach for various age divisions
Timeline
Front Desk
Family Medical Center
03.2022 - 08.2022
Flight Attendant
Frontier Airlines
01.2022 - Current
Front Desk/Medical Assistant
Miami Surgical Center
01.2021 - 01.2022
Park Service Aide
Miami-Dade County
01.2018 - 01.2021
Retail Associate
Journey’s Southland Mall
01.2017 - 01.2018
Registration Clerk
Latin Groove Dance Studios
01.2016 - 01.2017
Some College (No Degree) - Education Administration
Miami Dade College
John A. Ferguson Senior High School
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