Rosangela De Azevedo
Customer Service
Cape Coral,FL
Summary
Dynamic flight attendant with Jetblue Airways, recognized for exceptional customer service and adaptability in high-pressure situations. Bilingual in Portuguese and English, I excel in needs assessment and conflict resolution, ensuring passenger satisfaction and safety. Proven ability to manage medical emergencies and enhance in-flight experiences, consistently delivering results under challenging conditions.
Overview
17
17
years of professional experience
Work History
Flight Attendant
Jetblue Airways
04.2002 - 11.2012
- Being flexible and highly adaptable are necessary skills exercised daily in this position. From schedules, flight cancellations, sudden change of weather, passengers with medical emergencies and emotional difficulties. Always attended and brought them solutions being professional but caring in manner to all 159 passengers, constantly flying 150 hours per month.
- Bilingual in Portuguese and English. Also Conversational Spanish, I handled stressful situations calmly and competently following established protocols while liaising with cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Flight Attendant
American Eagle Airlines
03.2001 - 03.2002
- In this environment where everything changes constantly, I worked exercising adaptability and flexibility in appeasing conflicts of all orders, thinking fast so to bring a solution that pleases all involved, while not faltering with company rules, FAA regulations and Captain determinations.
- I maintained Cabin environment by FAA regulations at all times, not only by conducting Cabin Pre-Flights checks but checking for safety and comfort of all passengers.
- I handled many different Medical Emergencies mid-flight, always in a competent manner. Applying my training since decades before.
Front Desk Clerk
Islandia Marriott Hotel
09.2000 - 02.2001
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction. It was very rewarding to me! Working with stressed guests and bringing solutions to them. Always bringing comfort and smile to them.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to high number of incoming calls while multitasking effectively during busy periods.
Retail Sales Person
Macy's Department Store
04.2000 - 08.2000
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Reservations Agent
Varig Brazilian Airlines
05.1996 - 09.1997
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Had the opportunity to avoid cancellation of a flight by using partnership with United Airline on the Newly Formed Alliance. All well over one hundred and fifty passengers traveled back to Brazil without even noticing the problem we went through.
Education
Associate of Science - Biology
Western University, Arizona
ArizonaSkills
- Customer service excellence
- Strong work ethic
- Bilingual in Portuguese and English
- Reliability and punctuality
- Needs assessment skills
- Conversational Spanish proficiency
- Conflict Resolution
- Scheduling and Organizational skills
Timeline
Flight Attendant
Jetblue Airways
04.2002 - 11.2012
Flight Attendant
American Eagle Airlines
03.2001 - 03.2002
Front Desk Clerk
Islandia Marriott Hotel
09.2000 - 02.2001
Retail Sales Person
Macy's Department Store
04.2000 - 08.2000
Reservations Agent
Varig Brazilian Airlines
05.1996 - 09.1997
Associate of Science - Biology
Western University, Arizona