Gyzzel Brooks
Indianapolis,IN
Summary
Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Eligibility Specialist
Division of Family and resources DFR
Indianapolis, Indiana
02.2023 - Current
- Evaluated client applications for eligibility in public assistance programs.
- Assisted clients with understanding program requirements and application processes.
- Reviewed documentation for accuracy and compliance with state regulations.
- Reviewed applications to verify client information and resolve discrepancies.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Communicated effectively with clients to resolve questions or concerns regarding applications.
- Maintained accurate case files and updated records in the database system.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Lead Teller
PNC Bank
Indianapolis, Indiana
08.2022 - 01.2023
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained and mentored new tellers on procedures and customer service skills.
- Managed cash drawer operations and performed daily reconciliations efficiently.
Teller
Fifth Third Bank
Indianapolis, Indiana
01.2021 - 07.2022
- Processed customer transactions accurately and efficiently at a busy financial institution.
- Assisted customers with account inquiries and provided information on services available.
- Handled cash, checks, and deposits while maintaining proper security protocols.
Shift Supervisor
PLS Financial Services
Indianapolis, Indiana
06.2018 - 12.2020
- Supervised daily operations to ensure efficient service delivery.
- Assisted customers in understanding financial products and services.
- Trained new employees on company policies and procedures.
- Maintained a clean and organized workspace for optimal efficiency.
- Addressed customer inquiries and resolved issues promptly.
Education
Anglican High School
Skills
- Application evaluation
- Regulatory compliance
- Case management
- Financial analysis
- Public assistance programs
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Eligibility Specialist
Division of Family and resources DFR
02.2023 - Current
Lead Teller
PNC Bank
08.2022 - 01.2023
Teller
Fifth Third Bank
01.2021 - 07.2022
Shift Supervisor
PLS Financial Services
06.2018 - 12.2020
Anglican High School