Summary
Overview
Work History
Education
Skills
Timeline
Generic

HA VU

San Jose,USA

Summary

Resourceful and hands-on Strategic Account and Operations Manager with 10+ years of experience in IT asset management, datacenter decommissioning, and customer-facing project execution. Proven track record in leading onsite teams, optimizing inventory lifecycle, and building long-term client relationships through tailored solutions and service excellence. Adept at coordinating cross-functional teams, managing hardware logistics, and ensuring accurate data reconciliation using Excel and CRM tools. Eager to bring operational insight and strategic partnership mindset to an account management role in the IT infrastructure space.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

13
13
years of professional experience

Work History

Ecommerce & Onsite Operations Manager

Sphaera Inc
10.2022 - Current
  • Managed strategic customer relationships during asset decommissioning and recovery projects for enterprise clients.
  • Led onsite teams for datacenter decommissioning, hardware removal, and logistics planning.
  • Acted as key point of contact with clients, ensuring timelines, deliverables, and security standards were met.
  • Evaluated and listed high-value IT equipment across online platforms, contributing to 20%+ increase in recurring customer transactions.
  • Built and maintained operational workflows to ensure data security (e.g., SSD/hard drive wiping) and inventory accuracy.
  • Trained and mentored new employees on process, customer handling, and project execution standards.
  • Collaborated with technical teams to execute decommissioning for clients such as Tesla, SAP, Groupon, and Silicon Valley Bank.

Online Sales & Asset Recovery Specialist

Excess Logic
09.2012 - 10.2022
  • Worked with B2B clients to identify resale, recycling, and decommissioning solutions for excess IT equipment.
  • Performed on-site evaluations and coordinated pickup/logistics for returned assets.
  • Conducted follow-ups and built ongoing relationships with enterprise clients via customized solutions.
  • Trained junior staff and helped implement client feedback to refine sales and appraisal processes.

Education

Business Coursework

Mission College
Santa Clara, CA
01.1997

Skills

  • Client Relationship Management
  • Datacenter Decommissioning & IT Logistics
  • Strategic Planning & Account Growth
  • Onsite Technical Project Execution
  • Inventory & Asset Lifecycle Management
  • Microsoft Excel, eBay/Amazon Seller Portals
  • Team Leadership & Staff Development
  • Secure Data Handling & Compliance

Timeline

Ecommerce & Onsite Operations Manager

Sphaera Inc
10.2022 - Current

Online Sales & Asset Recovery Specialist

Excess Logic
09.2012 - 10.2022

Business Coursework

Mission College