Habiba Adem

Technical Expertise:

- Solved OpenTable issues to improve seating efficiency. - Implemented TripleSeat for better private dining reservations.

- Managed FOH staff schedules with HotSchedules, ensuring timely weekly updates.

- Developed a thorough onboarding program with Wisetail, verified documents in Paycom, and set up new hires in HotSchedules.

- Ensured FOH staff completed weekly training and kept their information updated in Paycom.

- Entered weekly invoices in QuickBooks and processed guest refunds through Paygistics.

- Updated the Copper Canyon website menu to enhance user experience.

- Modified the Micros POS menu for accurate order processing. Customer Relationship Management:

Client Engagement

- Analyzed customer feedback from reviews and secret shoppers to identify improvement areas.

- Managed quality assurance for floor operations, inventory, and supplies to enhance customer satisfaction.

- Held regular meetings with the Director of Operations to discuss and implement improvements. - Collaborated with the head chef on daily specials, handling high service volumes efficiently.

- Redesigned the cocktail menu with new, approved recipes to boost customer satisfaction.

Manager, Le Pain Quotidien (2019–2022)

- Oversaw front-of-house operations, ensuring adherence to service standards and maintaining restaurant hygiene.

- Recruited and nurtured a skilled team, fostering employee retention and achieving high performance levels.

- Managed profit and loss (P&L), food costs, and inventory control, proactively addressing any discrepancies.

- Analyzed customer data to identify trends, preferences, using Toast and opportunities for personalized engagement.