Julia Mandjila
Hyattsville,MD
Summary
A seasoned Head Hostess with a proven track record at Blueridge Restaurant Group, I excel in guest service and reservation coordination. My expertise in creating a welcoming atmosphere and efficiently resolving complaints has significantly enhanced guest satisfaction. With exceptional communication and guest relations skills, I have successfully trained staff, ensuring service excellence and streamlined operations.
Overview
3
3
years of professional experience
Work History
Head Hostess
Blueridge Restaurant Group
05.2021 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Improved guest comfort and satisfaction through personalized service and support.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2021
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Guest Relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Swahili
Native or Bilingual
Timeline
Head Hostess
Blueridge Restaurant Group
05.2021 - Current
High School Diploma -
Charles Herbert Flowers High School
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