Nyles Broadus
Columbia,MD
Summary
Motivated and adaptable professional with a background as a Server and Automotive Service Writer. Leveraging exceptional customer service skills, team collaboration, and communication expertise to contribute to the mission of the organization and efficiency.
Overview
5
5
years of professional experience
Work History
Bartender, Manager
Blueridge Restaurant Group
07.2022 - Current
- Provided attentive customer service, ensuring a positive dining experience by actively listening to customer needs and preferences
- Worked collaboratively with a team of servers, kitchen staff, and management to ensure smooth operations and timely food delivery
- Effectively communicated customer orders and special requests to the kitchen staff, ensuring accuracy and customer satisfaction
- Demonstrated problem-solving skills by addressing customer concerns and resolving issues promptly and professionally
- Adapted to fast-paced environments, managing multiple tables and prioritizing tasks efficiently.
Automotive Service Writer
Mile One Automotive Volvo
04.2018 - 07.2022
- Coordinated with a team of mechanics, fostering a collaborative work environment to ensure efficient vehicle repairs and maintenance
- Demonstrated excellent customer service by actively listening to customer concerns, explaining repair processes, and providing accurate cost estimates
- Communicated complex technical information to customers in a clear and understandable manner, building trust and rapport
- Utilized strong organizational skills to manage multiple work orders, prioritize tasks, and meet deadlines effectively
- Collaborated with customers, insurance companies, and other stakeholders to facilitate seamless vehicle repairs and ensure customer satisfaction
- Answered service department phone and responded promptly to questions and messages.
- Scheduled 190 jobs in average week to meet above average dealer customer intake.
Education
High School Diploma -
James Hubert Blake HS
Colesville, MD2017
Skills
- Excellent interpersonal and communication skills, fostering positive relationships with customers and colleagues
- Strong teamwork and collaboration abilities, demonstrated through successful coordination with mechanics, colleagues, and team members
- Proficient in explaining complex technical information to customers in clear and understandable manner
- Skilled in managing multiple tasks simultaneously, maintaining attention to detail and meeting deadlines
- Adaptable and flexible, thriving in fast-paced environments and effectively handling changing priorities
- Administrative and Office Support
- Organizational Systems
- Invoice Preparation and Processing
- Investigate Claims
- Billing Adjustments and Refunds
- Case Management Software
- Trained in Salesforce
- Performance Feedback
Timeline
Bartender, Manager
Blueridge Restaurant Group
07.2022 - Current
Automotive Service Writer
Mile One Automotive Volvo
04.2018 - 07.2022
High School Diploma -
James Hubert Blake HS
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