Habibeh jaghouri
Aldie,VA
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Office Manager
Dream Smile Family Dentistry
South Riding, VA
10.2024 - Current
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed daily office operations and maintained a welcoming environment for patients.
- Coordinated appointment schedules to ensure seamless patient flow and minimize delays.
- Supervised front desk staff and provided training on customer service protocols.
- Maintained patient records and ensured compliance with privacy regulations.
- Assisted in developing office policies to streamline administrative processes.
- Facilitated communication between dental staff and patients to improve service delivery and patient satisfaction.
- Implemented scheduling software to enhance appointment management and streamline operations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Office Coordinator
Loudoun Smile Center
Ashburn, VA
09.2023 - 10.2024
- Coordinated daily office operations and scheduled patient appointments efficiently.
- Supported dental staff with administrative tasks and facilitated patient care activities to enhance service delivery.
- Developed and maintained filing systems for easy access to patient information.
- Communicated effectively with patients regarding treatment plans and insurance details.
- Managed office supplies and maintained inventory levels to ensure uninterrupted operations.
- Provided administrative support for all departments in the organization.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Advised managers on staffing solutions and proposed procedural changes to optimize workflow.
Clinical Supervisor
Stone Springs Dentistry
Aldie, VA
06.2019 - 08.2023
- Supervised dental staff to ensure compliance with clinical protocols and procedures.
- Coordinated patient care schedules to enhance workflow and minimize appointment delays.
- Trained new employees on operational standards and best practices in dentistry.
- Facilitated communication between dental teams and patients to ensure clarity and satisfaction.
- Developed clinical operations policies and procedures to standardize practices and improve compliance.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Analyzed clinical data to identify trends, improve outcomes, and inform strategic planning.
Front Desk Agent
Marriott
Sterling, VA
08.2014 - 07.2015
- Greeted guests warmly and provided exceptional customer service at the front desk.
- Managed check-in and check-out processes efficiently using property management systems.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and special requests with housekeeping, ensuring seamless guest experiences.
- Maintained accurate records of guest information and billing details for audits.
- Assisted in training new front desk agents on procedures and policies consistently.
- Collaborated with team members during peak hours to maintain high service standards.
- Answered incoming phone calls and provided information to guests regarding services.
Clinical Assistant
Natural Horizon Wellness Center
Fairfax, VA
07.2014 - 07.2015
- Supported healthcare professionals during patient consultations and in developing treatment plans.
- Educated patients on wellness programs and health maintenance strategies.
- Collaborated with multi-disciplinary teams to improve patient care services and outcomes.
- Partnered with healthcare professionals to deliver comprehensive and quality patient care.
- Documented patient visits in Electronic Medical Record system.
- Organized charts, documents and supplies to maintain team productivity.
Fashion Stylist
BCBGMAXAZRIA
Sterling, VA
10.2012 - 08.2013
- Advised clients on fashion trends and personal styling techniques, ensuring tailored looks for various events.
- Conducted wardrobe consultations to create tailored looks for diverse clientele.
- Collaborated with designers to curate seasonal collections, enhancing styling direction and client engagement.
- Managed inventory of clothing and accessories, optimizing availability and selection for diverse clientele.
- Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or color palettes.
- Attended industry events to stay updated on trends and competitor offerings.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VA01-2020
Bachelor of Science - Engineering of Natural Resources
Zabol University
Iran08-2006
Skills
- Appointment scheduling
- Patient record management
- Regulatory compliance
- Client management
- Project scheduling
- Inventory management
- Logistics coordination
- Vendor engagement
- Customer invoicing
- Process optimization
- Performance tracking
- Data analysis
- Excel data visualization
- Database management
- Risk management
- CPR certification
- Emergency response
- Microsoft Office
- SQL querying
- JavaScript frameworks
- Linux administration
- Shell scripting
- Network security
- VMware administration
Languages
English
Full Professional
Persian
Native/ Bilingual
Arabic
Limited
Certification
CompTIA A+
Timeline
Office Manager
Dream Smile Family Dentistry
10.2024 - Current
Office Coordinator
Loudoun Smile Center
09.2023 - 10.2024
Clinical Supervisor
Stone Springs Dentistry
06.2019 - 08.2023
Front Desk Agent
Marriott
08.2014 - 07.2015
Clinical Assistant
Natural Horizon Wellness Center
07.2014 - 07.2015
Fashion Stylist
BCBGMAXAZRIA
10.2012 - 08.2013
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Bachelor of Science - Engineering of Natural Resources
Zabol University