Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Hadassah Unokhua

Houston,TX

Summary

Highly driven professional with health and administrative background, meticulous in attention to detail allowing for swift completion of tasks, consistently surpassing targets and meeting deadlines. A problem-solver by nature with a remarkable ability to adapt to changing demands, contributing to the overall success of the business. Seeking an opportunity to utilize valuable skills learnt and develop new knowledge.

Overview

5
5
years of professional experience

Work History

EMR Consultant

CSI Companies
SEVERAL LOCATIONS
03.2022 - Current
  • Assists training manager with training strategy for designated Cadence/Ambulatory application and implementation for designated orders application
  • Provided elbow support/ training for Super Users, End-users, nurses, physicians and New Hire Training Cadence/Ambulatory Excelled at providing 'at the elbow' support, was responsible for diagnosing/reporting/and correcting common problems, system inconsistencies, and hospital support trends to senior leadership and consultants
  • Documented complex issues encountered by end users during Epic Go-Live, ensuring timely resolution by submitting and following up on workflow issue tickets.
  • Provided 1-on-1 education and support for respiratory Therapy on the workflow on using Epic system especially while with charges, order signing, RCP, Diet information and patient information
  • Assisted physicians and advanced practitioners in personalizing their workflow, including
    creating, editing, and sharing customized lists, setting default lists, and customizing their
    schedules.
  • Excelled at providing 'at the elbow' support, was responsible for diagnosing/reporting/and correcting common problems, system inconsistencies, and hospital support trends to senior leadership and consultants
  • Complete the training tasks outlined in the training project plan

DATA ENTRY/ ADMINISTRATIVE ASSISTANT

PARKWAY PATIENT ASSISTANCE
Houston TX, TX
02.2019 - 11.2021
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams

Education

BSN -

Western Governors University
Salt Lake City, UT
08-2025

Skills

  • Customer Service and Proficiency with multi-line phone
  • Exceptional Teamwork and Collaboration skills
  • Communication
  • Ability to prioritize tasks and work efficiently in a fast-paced environment
  • Medical terminology Knowledge
  • Problem-solving
  • Excellent attention to detail and accuracy
  • Experience with Microsoft Excel and other Office, Teams etc
  • Renewing policies
  • Data Entry and collection
  • Report Writing and Documentation Review
  • Computer Proficiency

Projects

ClinDoc/Orders/CPOE Epic Go-Live Support : Orlando Health- Tampa, FL: April-May 2023 ,Trinity Health-Idaho: Feb-Mar 2024, University Hospitals - Cleveland, Ohio: Nov 2023, RWJB Behavioral Health Center Barnabas Hospital Toms River, New Jersey Oct 2023-Nov 2023. Cadence/Ambulatory Epic Go-Live Support:- Covenant Children’s Hospital: Mar 7 - Mar 18, 2023, Ridgeview Medical Center – Minnesota: Aug-Sep 2022, Geisinger Hospital – Pennsylvania: Jan-Feb 2022

Timeline

EMR Consultant

CSI Companies
03.2022 - Current

DATA ENTRY/ ADMINISTRATIVE ASSISTANT

PARKWAY PATIENT ASSISTANCE
02.2019 - 11.2021

BSN -

Western Governors University

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Hadassah Unokhua