Haddie Crossman
Londonderry ,VT
Summary
Dynamic barista with exceptional customer service skills honed at Dunkin' Donuts, where I consistently created personalized beverages that boosted sales. Proficient in espresso machine operation and cash handling, I thrive in fast-paced environments, ensuring customer satisfaction through effective communication and multitasking.
Overview
2
2
years of professional experience
Work History
Barista
Dunkin' Donuts
05.2025 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Waitress/server
Jake’s Restaurant and Tavern
02.2025 - Current
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
Dishwasher
Jake’s Restaurant and Tavern
08.2023 - 01.2025
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
Long Trail School
Dorset, VTSkills
- Espresso machine operation
- Display case merchandising
- Dining room maintenance
- Verbal and written communication
- Exceptional customer service
- Cash handling
- Cash register operation
- Order taking
- Friendly and outgoing
- Table bussing
- POS system operation
- Food running
- Table setting
- Front counter maintenance
- Beverage preparation
- Multitasking and organization
- Point of sale operation
- Coffee brewing
- POS systems
Timeline
Barista
Dunkin' Donuts
05.2025 - Current
Waitress/server
Jake’s Restaurant and Tavern
02.2025 - Current
Dishwasher
Jake’s Restaurant and Tavern
08.2023 - 01.2025
Long Trail School
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