Haddy Khan Faal
Wylie,TX
Summary
Excel in empathetic communication and problem-solving, ensuring positive customer experiences. Successful Customer service support with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Service Advocate
OneShare Health
10.2021 - 03.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
United Healthcare
09.2019 - 10.2021
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Sales Representative
Frontier Communications
02.2015 - 02.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
Education
Associate of Arts - Business Administration
Collin County Community College District
Plano, TX06.2010
Skills
- Professional telephone demeanor
- Computer Proficiency
- Office equipment proficiency
- Clerical Support
- Call Center Operations
- Microsoft Outlook
- Quality Control
Timeline
Customer Service Advocate
OneShare Health
10.2021 - 03.2024
Customer Service Representative
United Healthcare
09.2019 - 10.2021
Customer Service Sales Representative
Frontier Communications
02.2015 - 02.2019
Associate of Arts - Business Administration
Collin County Community College District
Similar Profiles
Amy SlaneAmy Slane
Member Support Specialist at OneShare HealthMember Support Specialist at OneShare Health
Denise CurryDenise Curry
Human Resources Specialist at OneShare HealthHuman Resources Specialist at OneShare Health
Anna M ZambranoAnna M Zambrano
Member Support Team Manager at OneShare HealthMember Support Team Manager at OneShare Health
Reagan KirbyReagan Kirby
Bookkeeper at Insight Press IncorporatedBookkeeper at Insight Press Incorporated
Rahel AlemayehuRahel Alemayehu
Control and Reporting Senior Analyst at PepsiCo Inc.Control and Reporting Senior Analyst at PepsiCo Inc.