Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hadee Kroma

Helotes,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
11.2023 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Customer Service Representative

HEB Grocery Store
08.2022 - 12.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Kitchen Crew Member

Raising Cane's Chicken Fingers
01.2020 - 11.2021
  • Monitored inventory deliveries to minimize product losses and prep for service.
  • Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
  • Learned other teammates' work tasks to train as backup.

Stocker

Brother's Sound Electronics
06.2019 - 09.2020
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Recorded daily activities for inventory control.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Answered customer questions and provided detailed product information.

Education

Bachelor of Science - Computer Science

The University of Texas At San Antonio
San Antonio, TX
01.2027

Associates In Computer Science - Computer Science

Northwest Vista College
San Antonio, TX
01.2025

High School Diploma -

Sandra Day O'Connor High School
12221 Leslie Rd.
10.2022

Skills

  • Team Coordination
  • Work Area Maintenance
  • Cash Register Operations
  • Customer Service

Languages

Arabic
Professional Working
Spanish
Elementary
English
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
11.2023 - Current

Customer Service Representative

HEB Grocery Store
08.2022 - 12.2023

Kitchen Crew Member

Raising Cane's Chicken Fingers
01.2020 - 11.2021

Stocker

Brother's Sound Electronics
06.2019 - 09.2020

Bachelor of Science - Computer Science

The University of Texas At San Antonio

Associates In Computer Science - Computer Science

Northwest Vista College

High School Diploma -

Sandra Day O'Connor High School

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Hadee Kroma