Hadeel Al-Weshahi
Ashburn,VA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Loudoun Physical Therapy
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized weekly staff meetings and logged minutes for corporate records.
- Collected payments from patients before or after each visit.
Lead Cashier
American Eagle Outfitters, Inc
06.2020 - 05.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Administrative Assistant
Private Employers
07.2020 - 10.2020
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Call Center Representative
Longwood University
08.2019 - 05.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Raised over $10,000 for the university.
Internship Student
United States Embassy
05.2019 - 08.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Education
Bachelor of Arts - International Studies
Longwood University
Farmville, VA05.2023
Bachelor of Arts - International Studies
University of Maryland - College Park
College Park, MD05.2023
Skills
- Ease with Computers and Technology
- Office Equipment Operation
- Computers and Technology
- Appointment Coordination
- Strong Organizational Skills
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Detailed Meeting Minutes
- Report Analysis
Certification
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
German
Full Professional
Timeline
Administrative Assistant
Loudoun Physical Therapy
05.2021 - Current
Administrative Assistant
Private Employers
07.2020 - 10.2020
Lead Cashier
American Eagle Outfitters, Inc
06.2020 - 05.2021
Call Center Representative
Longwood University
08.2019 - 05.2020
Internship Student
United States Embassy
05.2019 - 08.2019
Bachelor of Arts - International Studies
Longwood University
Bachelor of Arts - International Studies
University of Maryland - College Park
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