Hadeeya Wilson
Houston,TX
Summary
Achieved high levels of customer satisfaction through proactive service and support. Resolved complex issues efficiently while maintaining quality standards. Balanced multiple responsibilities to meet tight deadlines successfully.
Overview
9
9
years of professional experience
Work History
Medical Customer Service Representative
RemX/McKesson
Houston, TX
11.2024 - 01.2026
- Trained new staff on customer service protocols, enhancing team efficiency and support quality.
- Managed patient accounts, ensuring accurate data entry and timely updates in CRM systems.
- Collaborated with cross-functional teams to improve service delivery and patient satisfaction levels.
- Facilitated communication between patients and healthcare providers to resolve inquiries and issues.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Customer Service Agent
Trego-Dugan Aviation
Houston, TX
05.2022 - 10.2024
- Verify travel documents and provide boarding passes
- Help customers with self-serve or check-in procedures
- Developed and maintained positive relationships with clients to enhance satisfaction levels.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Brand Ambassador/ Bowl Desk Attendant
Main Event Entertainment
Stafford, TX
10.2021 - 05.2022
- Executed in-store demonstrations, showcasing products to educate customers effectively.
- Communicated product information with confidence and educated consumers about company.
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained cleanliness of entranceway, lobby and restrooms.
Sortation Associate
Amazon
Houston, TX
09.2021 - 11.2021
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Maintained a safe work environment through proper handling of packages and equipment.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Teacher's Assistant
Kids Kingdom Learning Center
Missouri City, TX
07.2019 - 09.2021
- Facilitated daily classroom activities, fostering a positive learning environment.
- Supported lead teacher with lesson preparation and educational resources organization.
- Implemented classroom management strategies to maintain order and engagement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Cashier/ Shift Manager
McDonald's
Missouri City, TX
05.2017 - 07.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School - undefined
Willowridge High School
Houston, TX06.2018
Skills
- Produced high-quality reports and documentation that facilitated informed decision-making Streamlined documentation workflows, resulting in improved accessibility and usability of project information Contributed to successful project outcomes through meticulous record-keeping and reporting
- Demonstrated exceptional interpersonal and customer service skills in fostering positive interactions and resolving issues
- Achieved increased efficiency by optimizing Microsoft software usage across departments Enhanced user satisfaction through effective training and support initiatives Streamlined processes by integrating Microsoft tools into daily operations
- Applied strategic management techniques to optimize workflow and improve team collaboration
- Managed data entry operations, maintaining high standards of accuracy and attention to detail
Timeline
Medical Customer Service Representative
RemX/McKesson
11.2024 - 01.2026
Customer Service Agent
Trego-Dugan Aviation
05.2022 - 10.2024
Brand Ambassador/ Bowl Desk Attendant
Main Event Entertainment
10.2021 - 05.2022
Sortation Associate
Amazon
09.2021 - 11.2021
Teacher's Assistant
Kids Kingdom Learning Center
07.2019 - 09.2021
Cashier/ Shift Manager
McDonald's
05.2017 - 07.2019
High School - undefined
Willowridge High School