Hadessah Yergler
Bluffton,IN
Summary
Dynamic professional with extensive experience in customer service management at the Hoosier House, a restaurant owned by Ivan Gomez. Proven track record in team training and crew coordination, enhancing guest satisfaction and loyalty. Skilled in operating system management and effective communication, leading to reduced complaint resolution time and improved service quality. Recognized for fostering a cohesive work environment. Am very reliable by always being on time and rarely calling off of work.
Overview
6
6
years of professional experience
Work History
Server/Manager
Ivan Gomez
01.2024 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Cashier/ Trainer/Fast Food Worker
Andrew Yergler
03.2019 - 08.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Evaluated employee performance, offering constructive feedback and recognizing top performers through regular assessments.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
Education
High School Diploma -
Bluffton High School
Bluffton, IN05-2025
Skills
- Operating system management
- Team Training
- Crew coordination
- Verbal and written communication
- Customer service management
Knows a decent amount of Spanish.
At least half the days that I work at the Hoosier House I am the only worker who does not know full Spanish. With that said, I learn a lot and am able to clearly communicate with cooks who speak little to no English.
Languages
Spanish
Limited Working
Timeline
Server/Manager
Ivan Gomez
01.2024 - Current
Cashier/ Trainer/Fast Food Worker
Andrew Yergler
03.2019 - 08.2023
High School Diploma -
Bluffton High School
Similar Profiles
JAYKUMAR MALVANIYAJAYKUMAR MALVANIYA
Graduate Engineer at IVAN TIGHE ENGINEERING PTY LTDGraduate Engineer at IVAN TIGHE ENGINEERING PTY LTD
NURULLAH YAZICINURULLAH YAZICI
Specalist Doctor at St. Ivan Rilski University Hospital-Sofia,BulgariaSpecalist Doctor at St. Ivan Rilski University Hospital-Sofia,Bulgaria
Adrian SivovAdrian Sivov
Intern at SBAL Children's Hospital „Prof. Dr. Ivan Mitev“Intern at SBAL Children's Hospital „Prof. Dr. Ivan Mitev“