Hadi Chaaban
Khamis Mushait,Lebanon
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills at King Chicken to reduce incidents by 30%. My background in managing high-stress situations and multitasking across various roles, from Sales Associate to Security Manager, underscores my commitment to excellence and efficiency. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
Bed Quarter
2024.06 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Fifa-world-cup
2022.12 - 2023.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Security Supervisor
Uptown Mall
2018.01 - 2021.03
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Security Manager
King Chicken
2017.02 - 2018.01
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Coordinated protective service operations with other emergency response agencies.
Waiter
Ishiban
2015.03 - 2016.11
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
High School Diploma -
Our Lady of Grace
Kfarchima06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Bed Quarter
2024.06 - Current
Server
Fifa-world-cup
2022.12 - 2023.01
Security Supervisor
Uptown Mall
2018.01 - 2021.03
Security Manager
King Chicken
2017.02 - 2018.01
Waiter
Ishiban
2015.03 - 2016.11
High School Diploma -
Our Lady of Grace
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