Hadley Bowles
51 Elizabeth St, Commerce,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jackson EMC
02.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Beef 'O' Brady's
05.2018 - 06.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Business Administration
Kennesaw State University
Kennesaw, GA05.2027
Associate of Applied Science - Paralegal Studies
Athens Technical College
Athens, GA12.2018
High School Diploma -
Jefferson High School
Jefferson, GA05.2012
Skills
- Account updating
- Scheduling
- Administrative Support
- Call center experience
- Research
- Follow-up skills
- Complaint Handling
- Problem-solving abilities
Timeline
Customer Service Representative
Jackson EMC
02.2020 - Current
Server
Beef 'O' Brady's
05.2018 - 06.2020
Bachelor of Science - Business Administration
Kennesaw State University
Associate of Applied Science - Paralegal Studies
Athens Technical College
High School Diploma -
Jefferson High School