Hi, I’m
Haedan Callahan
Salem,UT
Summary
Dynamic customer service professional with proven success at Chevron, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively managed teams and reduced complaints through proactive solutions. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
6
years of professional experience
Work History
Cheveron
Customer Service Representative
02.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- I take on any tasks asked of my by management, and execute it efficiently and affectively
Burger King
Customer Service Manager
06.2020 - 09.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Greg Driggs
Intern
03.2019 - 05.2019
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
MedCerts
CPC Certificate from Medical Billing And Coding
01-2025
Salem High SchoolSalem
High School Diploma
05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Filing
- Account management
Timeline
Customer Service Representative
Cheveron
02.2024 - Current
Customer Service Manager
Burger King
06.2020 - 09.2020
Intern
Greg Driggs
03.2019 - 05.2019
MedCerts
CPC Certificate from Medical Billing And Coding
Salem High School
High School Diploma
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