Haeley Walker
Montgomery
Summary
Proven adeptness in multitasking and adapting to diverse customer needs, honed across roles at Walgreens, Ransom's, and recently with Conifer. Excelled in applying medical terminology knowledge and effective communication to enhance customer satisfaction. Demonstrated exceptional time management and problem-solving skills, significantly improving training processes and customer interaction quality. Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Service Team Lead
Conifer Health
The Woodlands, Texas
09.2024 - Current
- Managed patient registration processes for improved efficiency and accuracy.
- Assisted patients with insurance verification and eligibility inquiries.
- Coordinated scheduling of appointments for various healthcare services.
- Provided excellent customer service to enhance patient experience and satisfaction.
- Collaborated with clinical staff to streamline patient access workflows.
- Trained new team members on operational procedures and systems usage.
- Resolved patient concerns through effective communication and problem-solving skills.
CUSTOMER SERVICE ASSOCIATE
Walgreens
College Station, TX
09.2022 - 08.2024
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company’s procedures for handling customer inquiries.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
SERVER
Ransoms
Montgomery, TX
01.2021 - 07.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Obtained critical skills in multitasking and problem solving skills.
CREW MEMBER
MCDONALDS
Montgomery, US
05.2020 - 11.2020
CREW MEMBER
Sonic Drive-In
Montgomery, US
01.2019 - 02.2020
Education
Bachelor of Science (B.S.) - Nursing
Blinn College
Bryan, Texas05-2027
High School -
Montgomery High School
Montgomery, TXSkills
- Medical terminology knowledge
- Understanding customer needs
- Multitasking
- Effective communication
- Appointment scheduling
- Task prioritization
- Time management
- Adaptability and flexibility
- Authorizations
- Insurance verification
- Health insurance knowledge
Certification
- Certified Clinical Medical Associate
- Basic Life Support
- First Aid/ CPR
REFERENCES
- Kymber, Castro, Manager Manager, kymmcastro@gmail.com, (979) 943-3122, Walgreens
- Jessica, Dooley, Manager Manager, jdooleygreen@gmail.com, (210) 693-9246, Ransoms Steakhouse
VOLUNTEER EXPERIENCE
Brazos Valley Foodbank, VOLUNTEER, Bryan, TEXAS, 2023-12, 2024-01, Grew ability to work independently while completing assigned tasks without direct supervision., Participated in community clean-up and enrichment projects., Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects.
Timeline
Patient Access Service Team Lead
Conifer Health
09.2024 - Current
CUSTOMER SERVICE ASSOCIATE
Walgreens
09.2022 - 08.2024
SERVER
Ransoms
01.2021 - 07.2022
CREW MEMBER
MCDONALDS
05.2020 - 11.2020
CREW MEMBER
Sonic Drive-In
01.2019 - 02.2020
High School -
Montgomery High School
Bachelor of Science (B.S.) - Nursing
Blinn College