Hafsah Solozano-Mohammed
VIP Community Services
East Orange,NJ
20
years of professional experience
Proficiency in: Microsoft Office Word, Excel, Power Point, and Outlook. Excellent verbal communications skills, written communication skills, administration assistance skills, strong interpersonal skills, critical thinking skills, customer service, time management skills. Demonstrated ability to remain focused during moments of crisis. Candidate with providing excellent counseling clients and working with the public. Resourceful with excellent supervision skills and ability to adapt easily to new situations. Experienced in advocating for clients and referring for various services. Have access to a reliable vehicle and have NJS license. I plan to combine my criminal justice education and my strong interpersonal skills and work ethic to seek and achieve a career in the NYC shelter system.
Work History
Case Manager Supervisor
4 Years 7 Months- Supervised case management staff in VIP Community Services housing and recovery programs.
- Provided crisis intervention services when needed.
- Coordinated intake, assessment, and referral services for community members.
- Monitored client progress through regular case review meetings.
- Collaborated with housing, behavioral health, and social service partners.
- Resolved client concerns through supportive supervision and problem solving.
- Case Manager
Case Manager
1 Year 7 Months- Manages clients’ care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress; and enabling interdisciplinary approaches.
- Communicating clients’ progress by conducting weekly and biweekly independent living plans meetings. Prepares clients for discharge by coordinating discharge and post discharge requirements.
- Maintained all relevant and necessary files, documentation, and paperwork regarding a single male client.
- Assigned, monitored, administered, and organized social work cases of over 22 single adult males in a shelter.
- Assigned, monitored, administered, and organized social work cases of over 20 single adult females in a shelter.
- Employment Specialist
- Community Relation:
- Able to build and maintain relationships with individuals and organizations that can help and support client’s goals.
- Implements organizing events, community outreach programs, coordinating, and promotes the organization’s mission.
- Work with outside resources to help Clientele to transition into independent living.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Placed individuals in jobs based on skills, abilities, and interests.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Supported human resources, controlling resume flow within applicant tracking system.
- Documented plans, findings and results and submitted them to employers.
Secretary
1 Year 2 Months- Interview and hire applicants.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Assign duties to workers, and schedule shifts.
- Greet and register guests.
Manager
7 Years 9 Months- Interviewed, selected, trained, and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
- Organized special events in the restaurant, including receptions, promotions, and corporate luncheons.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Receptionist
1 Year 1 Month- Maintained appointment calendar, scheduling appointments, conferences, and meetings.
- Scheduled appointments for contractors to meet with clients to assess jobs.
- Performed general office duties such as ordering office supplies, managing and maintaining schedules, records, management systems and basic book-keeping.
- Opened, sorting, and distributing incoming correspondence, including faxes and emails.
Home Health Aide
4 Years 2 Months- Maintained accurate records of patient care, condition, progress, and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy, and safe environment.
- Obtained household supplies and ran daily errands
Education
BS - Criminal Justice Management
- Major GPA
- GPA: 3.1
Skills
Client advocacy
Program planning
Stakeholder collaboration
Case assessment
Problem-solving
Time management
Multitasking and organization
Positive attitude
Team collaboration
Personal Information
Driving License: NJS license
Timeline
Case Manager Supervisor
VIP Community Services
03.2022 - CurrentRead More
Case Manager
Core Services Group
08.2020 - 03.2022Read More
Secretary
East New York Inn
05.2019 - 07.2020Read More
Receptionist
Solozano Contraction
01.2016 - 02.2017Read More
Manager
Crown Fried Chicken
05.2011 - 02.2019Read More
Home Health Aide
Tri Med Homecare Services/Person Touch Homecare
02.2007 - 04.2011Read More
John Jay College of Criminal Justice
BS from Criminal Justice Management
Read More