Hafssa Yahya
Englewood,CO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
Rocky Mountain Medical Supply
01.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created personnel training events to educate staff on internal policies and governmental recommendations and guidelines.
- Collaborated with management to develop contingency plans for various COVID-19 scenarios, minimizing operational disruptions.
- Implemented rigorous cleaning schedules for high-touch surfaces, mitigating contamination risks within work environment.
Assistant General Manager
Rocky Mountain Adult Daycare
12.2015 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
- Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
- Devolved safety procedures to create safe working conditions for workers, and clients during COVID-19
- Developed and implemented new business strategies to continue providing services for clients during COVID-19
Education
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
Denver, CO08.2024
Certificate - Medical Billing And Coding
Arapahoe Community College
Littleton, CO05.2020
Certificate - Medical Assistant
Arapahoe Community College
Littleton, CO05.2020
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Payroll and budgeting
- Account Reconciliation
- Inventory Control
- Staff Management
- Human Resources
- Staff hiring
- Policy Implementation
Languages
Arabic
Native or Bilingual
Timeline
Office Manager
Rocky Mountain Medical Supply
01.2018 - Current
Assistant General Manager
Rocky Mountain Adult Daycare
12.2015 - Current
Bachelor of Science - Healthcare Management
Metropolitan State University of Denver
Certificate - Medical Billing And Coding
Arapahoe Community College
Certificate - Medical Assistant
Arapahoe Community College
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