Haida Tafolla
Flagstaff
Summary
Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Established clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Special Assignment Assistant Manager
Northern Arizona University
FLAGSTAFF
02.2025 - Current
- Reliability
- Costumer service
- Coordinated with management to ensure smooth flow of operations in the zone
- Conducted performance reviews for employees to identify areas of improvement.
- Responsible for helping in Blitz
- Responsible for assigning work
- Responsible for clear communication with building managers and custodians
Academic Senior Lead
Northern Arizona University
FLAGSTAFF
10.2023 - 02.2025
- Identified needs of customers promptly and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ability to assign work when the Assistant manager was not at work
- Walking from building to building to ensure quality work in timely manner
- Organization
- Recognized by management for providing exceptional customer service.
ACADEMIC CUSTODIAN
NORTHER ARIZONA UNIVERSITY
Flagstaff
02.2022 - 10.2023
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Ensured that all equipment was properly stored after use.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Moved equipment and furniture to thoroughly clean space.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Housekeeping Manager
PineCanyon Golf
FLAGSTAFF
05.2017 - 02.2021
- Provided support during special events such as conferences or conventions when necessary.
- Implemented cost-saving measures to reduce operating expenses.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Weekly schedules
- Job assignments
- Time management
- Ensuring cleanliness through the Gold course
- Payroll
- Training
- Hiring
- Customer Service
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ05-2013
Skills
- Interviewing applicants
- Time management
- High standard Cleanings
- Schedules
- Ordering Supplies
- Supervising
- Training
- Oracle
- MSI
- Kipsu
- Inn Road Trained
- Cash Handling
- Serving
- Prep
- Laundry
- Customer Service
Bilingual
Spanish/English
Personal Information
- Authorized To Work: United States
- Driving License: Valid AZ Drivers License
Trainings
- OSHA
- Preventing Harrasment and Discrimination
- Asbestos Awareness
- Bloodborn pathogens
- IT security awareness
- Accommodating people with disabilities
Timeline
Special Assignment Assistant Manager
Northern Arizona University
02.2025 - Current
Academic Senior Lead
Northern Arizona University
10.2023 - 02.2025
ACADEMIC CUSTODIAN
NORTHER ARIZONA UNIVERSITY
02.2022 - 10.2023
Housekeeping Manager
PineCanyon Golf
05.2017 - 02.2021
High School Diploma -
Flagstaff High School
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