Haidely Perez Pompa
Louisville,KY
Summary
Driven professional with a proven track record in customer service and sales expertise, particularly at Treasures Jewels. Excelled in relationship building and cash handling accuracy, enhancing customer satisfaction and financial precision. Demonstrated exceptional problem-solving abilities and teamwork, contributing to a significant improvement in operational efficiency and customer retention.
Overview
4
4
years of professional experience
Work History
Sales Associate
Treasures Jewels
Louisville, KY
06.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Starbucks
Louisville Kentucky
01.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier / Customer Service
Jaggers Restaurant
Louisville Kentucky
03.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Generation Tux
Picking And Packing
Louisville, KY
01.2020 - 08.2021
- Streamlined workflows by identifying areas for improvement, implementing best practices, and reallocating resources as necessary.
- Developed strong relationships with stakeholders including utility companies, regulators, and community leaders to ensure smooth operation of the plant.
- Reduced costs through the development of effective maintenance programs and resource allocation.
- Evaluated emerging trends and technologies within the industry; recommended strategic investments in new resources to ensure continued competitiveness in the marketplace.
Education
Ged - High School Education
Seneca High School
Louisville, KY06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Treasures Jewels
06.2023 - Current
Cashier / Customer Service
Jaggers Restaurant
03.2022 - 05.2023
Cashier
Starbucks
01.2021 - 02.2022
Generation Tux
Picking And Packing
01.2020 - 08.2021
Ged - High School Education
Seneca High School