Hailee Ferguson
Albuquerque,NM
Summary
Customer-focused Customer Service Representative skilled in problem resolution and communication. Enhances customer satisfaction and operational efficiency in fast-paced environments. Experienced in issue mediation and order management, consistently maintaining high service standards and fostering team collaboration for positive customer outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Boba Tea Company
Albuquerque, New Mexico
06.2024 - Current
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction.
- Delivered timely resolution to customer issues, ensuring a positive service experience.
- Anticipated customer needs to provide outstanding support, improving overall service levels.
- Maintained cleanliness and organization of the service area to enhance operational efficiency.
- Remained calm in stressful situations, effectively diffusing tension.
- Managed multiple orders while maintaining speed and attention to detail at a busy location, in a fast-paced environment,
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Chik-Fil-A
Albuquerque, New Mexico
09.2023 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Trained new staff on customer service protocols to improve onboarding efficiency.
- Collaborated with team members to streamline operations and enhance service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery and customer satisfaction.
Education
High School Diploma -
Eldorado High School
Albuquerque, NM05-2026
Skills
- Order management
- Order processing
- Problem resolution
- Customer service
- Team collaboration
- Time management
- Issue mediation
- Communication skills
Timeline
Customer Service Representative
Boba Tea Company
06.2024 - Current
Customer Service Representative
Chik-Fil-A
09.2023 - 06.2024
High School Diploma -
Eldorado High School