Hailee Macknight
Oxford,Pennsylvania
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Redners
459 N 3rd St, Oxford, PA 19363
08.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled Western unions, Money Orders and lottery, also made returns
- Cleaned front end and took out trash
Food Worker
Travelers
19 North Third Street, Kennett Square Pa, 19348
05.2021 - 08.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Scooped ice cream, made crepes, served hot food
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- utilized a register and checked them out
Education
High School Diploma -
Avon Grove High School
West Grove, PA06.2022
Skills
- Customer Service
- Multitasking
- Good under pressure
- Organized
- Problem solver
- Team work
- Communication
- Time management
Timeline
Customer Service Manager
Redners
08.2021 - Current
Food Worker
Travelers
05.2021 - 08.2021
High School Diploma -
Avon Grove High School