Hailee Worthington
Herriman,UT
Summary
Highly organized and motivated, bringing a strong focus on time management and organizational skills to any work environment. Proven track record of effectively managing tasks and projects. Eager to apply expertise in diverse settings. Seeking higher level opportunities to expand skill set and contribute to company growth.
Overview
6
6
years of professional experience
Work History
Outbound Collections
Zions Bancorporation
Midvale, UT
01.2023 - Current
- Promoted to business after gaining experience in credit lines and bank cards over a span of 2 years.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Located and monitored overdue accounts using billing system to begin collections process.
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Handled telephonic payment transactions.
- Met demands of busy collections group by performing high volume of daily calls.
Dispatcher
Valley Emergency Communications Center
West Valley City, UT
03.2022 - 01.2023
- Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
Customer Service Representative
Varo Bank
Draper, UT
09.2019 - 03.2022
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved customer service wait times to mitigate complaints.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Ken Garff
Draper, UT
02.2019 - 09.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Valley High School
South Jordan, UT05.2018
Skills
- Finance
- Persuasion Strategies
- Team-Oriented
- Proficiency in [Software]
- Customer Research
- Social Media Knowledge
- Relationship Building
- Organizing and Categorizing
- Verbal and Written Communication
- Call Handling
- Technical Support
- Multi-Line Phone Proficiency
- Complex Problem-Solving
Timeline
Outbound Collections
Zions Bancorporation
01.2023 - Current
Dispatcher
Valley Emergency Communications Center
03.2022 - 01.2023
Customer Service Representative
Varo Bank
09.2019 - 03.2022
Customer Service Representative
Ken Garff
02.2019 - 09.2019
High School Diploma -
Valley High School