Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haileigh Penton

Walker,LA

Summary

Dynamic Office Administrator with proven expertise at Lifetime Roofing, LLC, enhancing operational efficiency through exceptional organizational support and time management. Skilled in document management and customer engagement, I successfully streamlined processes, improved filing systems, and fostered strong client relationships, contributing to increased satisfaction and productivity in a fast-paced environment.

Bringing excellent organizational skills and positive, upbeat demeanor to ensure efficient office operations. Well-versed in essential administrative tasks and proficient in software applications. Committed to enhancing productivity and supporting team success.

Overview

3
3
years of professional experience

Work History

Office Administrator

Lifetime Roofing, LLC
03.2024 - Current
  • Managed daily office operations, ensuring efficient workflow and communication among staff.
  • Coordinated scheduling of appointments and meetings, optimizing time management for team members.
  • Maintained accurate records and files using Microsoft Office Suite, enhancing data retrieval efficiency.
  • Assisted with invoicing and billing processes, contributing to timely financial transactions.
  • Coordinate all insurance related communications, including phone calls, emails, and claim disputes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.

Barista Shift Lead

Espresso Geaux
03.2022 - 02.2024
  • Supervised daily operations, ensuring high-quality service and product consistency.
  • Trained and mentored new baristas on beverage preparation and customer engagement techniques.
  • Managed inventory levels, coordinating restocking to maintain product availability and reduce waste.
  • Implemented efficient workflows that improved service speed during peak hours.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and retention.
  • Monitored health and safety compliance, ensuring adherence to industry standards in food handling practices.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Provided constructive feedback on store operations to management for continuous improvement initiatives.
  • Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.

Education

Walker High School
Walker, LA

Skills

  • Time management
  • Office administration
  • Organizational support skills
  • Database entry
  • Administrative coordination
  • File organization
  • Customer engagement
  • Strong speaking skills
  • Document management
  • Mail handling
  • Bookkeeping
  • Telephone reception
  • Document scanning
  • Leadership and supervision
  • Customer relationship management (CRM)
  • Document organization
  • Scheduling
  • Scheduling appointments
  • Inbound phone call handling
  • Inventory tracking and replenishment

Timeline

Office Administrator

Lifetime Roofing, LLC
03.2024 - Current

Barista Shift Lead

Espresso Geaux
03.2022 - 02.2024

Walker High School

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Haileigh Penton