Robert Johnson
Walker,LA
Summary
Dynamic business owner with a proven track record in operational efficiency and customer service excellence at Rob's 24hr Mobile Service. Skilled in relationship building and financial management, I successfully enhanced service quality and increased customer satisfaction through strategic partnerships and effective team training. Committed to driving performance and fostering a productive work environment.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
28
28
years of professional experience
Work History
Owner
Rob's 24hr Mobile Service
01.1999 - Current
- Managed 24/7 mobile service operations to ensure timely response to customer needs.
- Oversaw team training and development to enhance service quality and performance.
- Developed strategic partnerships with local vendors to improve service offerings.
- Implemented scheduling systems for efficient allocation of resources and workforce.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
Manager
Oreily's Auto Parts
03.2021 - 09.2026
- Assisted team in daily operations, learning essential management practices and tools.
- Supported project coordination by organizing schedules and resources effectively.
- Collaborated with colleagues to streamline communication and enhance workflow efficiency.
- Participated in training sessions to develop skills in leadership and team dynamics.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Driven Brands
01.2019 - 04.2021
- Led daily operations to enhance store performance and customer satisfaction.
- Trained and mentored staff on company policies and best practices.
- Implemented inventory management strategies to optimize stock levels.
- Collaborated with cross-functional teams to drive sales initiatives and promotions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
05-2002
Skills
- Operational efficiency in small businesses
- Customer service expertise
- Relationship building
- Verbal and written communication
- Operational efficiency management
- Experienced in business management practices
Timeline
Manager - Oreily's Auto Parts
03.2021 - 09.2026
Assistant Store Manager - Driven Brands
01.2019 - 04.2021
Owner - Rob's 24hr Mobile Service
01.1999 - Current
Denham Springs High - GED,