Hailey Barton
Saratoga Springs
Summary
Adaptable team player eager to contribute to team success through hard work, attention to detail, and excellent communication skills. With 5+ years of work experience, I am aiming to leverage my abilities to successfully fill the performance specialist role available. Frequently recognized for my problem solving skills, I can be relied upon to help support and lead your team to achieve goals.
Overview
5
5
years of professional experience
Work History
Social Media Specialist
Vivint Home Security
10.2021 - 07.2023
- Maintained company's social media presence by answering posts, direct messages, and monitoring responses.
- Handled main customer support inbox and responded to 50+ emails daily in order to resolve customer issues.
- Scheduled calls and reached out to customers at appointed time to discuss and troubleshoot their system issues.
- Had weekly 1 on 1's with my supervisor to improve my performance and discuss the best ways to handled escalated customers.
- Worked with other departments in order to handle customers quickly and efficiently.
Advanced Issues Resolution Specialist
Vivint Home Security
05.2021 - 10.2021
- De-escalated customers and resolved system, billing, and equipment issues as needed.
- Took ownership of calls and handled interactions from start to end.
- Worked with other departments to resolve customer issues.
- Created service tickets for issues that were unable to be resolved over the phone.
- Accurately documented notes in the system.
- Maintained professionalism while addressing escalated matters.
Advanced Technical Support Specialist
Vivint Home Security
02.2021 - 05.2021
- Handled incoming calls and was able to troubleshoot advanced equipment issues with a high level of customer experience.
- Accurately documented information discussed in system to assist with any further interactions.
- Ability to multitask while on the phone.
- Prioritized tasks in order to complete the most important issues first.
Baker
Smith's Marketplace
03.2020 - 05.2021
- Set oven temperatures and place items into hot ovens for baking. Combined measured ingredients in bowls of mixing, blending, or cooking machinery.
- Measure or weigh flour and other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
- Roll knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
- Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
Technical Support Representative
Vivint Home Security
09.2020 - 02.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal experience, and identifying questions.
Baker
Kneaders Bakery
07.2019 - 03.2020
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Crew Member
Mcondalds
11.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Notify kitchen staff of shortages or special orders.
- Clean and organize eating, service, and kitchen areas.
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2020
Skills
- Account Management
- Customer Inquiries
- Product Knowledge
- Service Support
- Customer Service
- Issue Troubleshooting
Timeline
Social Media Specialist
Vivint Home Security
10.2021 - 07.2023
Advanced Issues Resolution Specialist
Vivint Home Security
05.2021 - 10.2021
Advanced Technical Support Specialist
Vivint Home Security
02.2021 - 05.2021
Technical Support Representative
Vivint Home Security
09.2020 - 02.2021
Baker
Smith's Marketplace
03.2020 - 05.2021
Baker
Kneaders Bakery
07.2019 - 03.2020
Crew Member
Mcondalds
11.2018 - 07.2019
High School Diploma -
Westlake High School
Similar Profiles
Janson GuilloryJanson Guillory
Sales Representative at Vivint Home SecuritySales Representative at Vivint Home Security
Adam SmithAdam Smith
Technician at Vivint Home Security and AutomationTechnician at Vivint Home Security and Automation
Arely VazquezArely Vazquez
Install Scheduling Assistant Manager at Vivint Home SecurityInstall Scheduling Assistant Manager at Vivint Home Security
Oluwapelumi Allison-HibbertOluwapelumi Allison-Hibbert
Sales Representative at Vivint Home SecuritySales Representative at Vivint Home Security
Kylie JackmanKylie Jackman
Substitute Teacher at ESS EducationSubstitute Teacher at ESS Education