Hailey Boling
Fork,Maryland
Summary
Dynamic and empathetic professional with a proven track record in customer service and effective multitasking, demonstrated during my tenure at Vitos Ristorante. Excelled in client relations and customer satisfaction measurement, enhancing dining experiences through attentive service. Skilled in Microsoft Excel and adept at fostering positive interactions, I consistently contribute to team success and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Vitos Ristorante
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Freelance Dog Walking and Boarding
Rover
05.2024 - Current
- Assisted fellow volunteers in managing difficult or high-energy dogs to ensure a comfortable experience for all participants involved in group outings.
- Contributed to community outreach efforts, raising awareness about the benefits of dog walking for both animals and humans alike.
- Improved dog socialization by organizing group walks and off-leash play sessions.
- Actively participated in training sessions aimed at further developing skills related to handling various types of canine personalities and temperaments.
- Offered support to dog owners with limited mobility or physical impairments by providing them with regular volunteer-based walking assistance for their pets.
Animal Shelter Volunteer
Priceless Pets Rescue
02.2022 - 06.2024
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
Barista/Servers Assistant
Walters
01.2024 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Claremont High School
Claremont, CA06-2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Effective Communicator
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
Accomplishments
As Varsity Captain of Claremont High School Cheer I pushed my team to win our first ever National Champion title. After endless practices and pushing my team to become the best versions of themselves.
Certification
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
Languages
Spanish
Professional Working
Interests
- Volunteer Travel
- Healthcare
- Participating in local clean-up initiatives
- Horseback Riding
- Social Media influencing
- Gym Workouts
- Baking
- Music
- Team Sports
- Pilates
- Animal Care
Timeline
Hostess
Vitos Ristorante
05.2024 - Current
Freelance Dog Walking and Boarding
Rover
05.2024 - Current
Barista/Servers Assistant
Walters
01.2024 - 05.2024
Animal Shelter Volunteer
Priceless Pets Rescue
02.2022 - 06.2024
- Food Handler Certification (FHC) - State Health Departments.
- First Aid Certification - American Red Cross.
High School Diploma -
Claremont High School
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