Hi, I’m
Hailey Bollis
Fair Oaks,CA
Summary
At Folsom Dental Esthetics, excelled as a student by enhancing patient satisfaction and safety compliance, well versed in blood collections, achieving a significant contribution to patient experience. Skilled in HIPAA compliance and communication, adeptly managed patient data and fostered positive interactions. Demonstrated expertise in multitasking and maintaining confidentiality, contributing to a welcoming and efficient office environment. Care-focused Phlebotomist bringing 10+year customer service and high-skilled venipunture techniques background to the laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Prompt to learning new/variety of software.
Overview
7
years of professional experience
Work History
Folsom Dental Esthetics
Receptionist
05.2017 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Phlebotomy Training SpecialistsCitrus Heights, CA
No Degree from Phlebotomy
06.2024
Foothill High SchoolPalo Cedro, CA
High School Diploma
06.2011
Skills
- Butterfly needle technique
- HIPAA Compliance
- Venipuncture Expertise
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- Patient support
- Blood culture collection
- Capillary puncture
- Medical terminology knowledge
- Infection Control
Timeline
Receptionist
Folsom Dental Esthetics
05.2017 - Current
Phlebotomy Training Specialists
No Degree from Phlebotomy
Foothill High School
High School Diploma
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