Hailey Braun
Buffalo,NY
Summary
Proven leader at Northtown Mazda, adept in strategic planning and relationship building, enhanced team productivity by fostering a collaborative environment. Skilled in time management and organizational skills, significantly improved service delivery. Expert in handling sensitive data and financial transactions, ensuring accuracy and security. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Team Service Adviser Manger
Northtown Mazda
01.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Server/Banquet Bartender Seasonal
Buffalo Yacht Club
06.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Lengths Salon And Beauty Store
08.2019 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server/Special Events Bartender
Frankie Primos +39
09.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Clarence Senior High School
Clarence, NY06.2019
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Time Management
- Organizational Skills
Timeline
Server/Banquet Bartender Seasonal
Buffalo Yacht Club
06.2023 - 12.2023
Team Service Adviser Manger
Northtown Mazda
01.2023 - Current
Server/Special Events Bartender
Frankie Primos +39
09.2021 - 01.2022
Sales Associate
Lengths Salon And Beauty Store
08.2019 - 02.2023
High School Diploma -
Clarence Senior High School
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