Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Burns

Tulsa

Summary

Dynamic professional with a strong background in customer service at Starbucks and Midtown Tattoo Co. Proven ability to resolve customer concerns and enhance brand loyalty while managing complex schedules. Skilled in appointment scheduling and problem-solving, consistently delivering exceptional service and maintaining a positive environment.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Jenks
07.2023 - Current
  • Supported highest standards of conduct and service to support company reputation.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Operated cash registers to process customer payments.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Receptionist

Midtown Tattoo Co
Tulsa
02.2022 - 04.2023
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered and directed incoming calls using multi-line telephone system.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Education

Esthetics -

Clary Sage College
Tulsa, OK
03-2025

Skills

  • Customer service
  • Time management
  • Problem solving
  • Attention to detail
  • Appointment scheduling
  • Positive attitude
  • Multitasking Abilities

Timeline

Barista

Starbucks
07.2023 - Current

Receptionist

Midtown Tattoo Co
02.2022 - 04.2023

Esthetics -

Clary Sage College

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